Customers can call the 24-hour centre on 04-6019999 for billing and other enquiries, while number 991 should be called only in cases of emergencies related to electricity and water supplies, according to the Dewa.

These numbers are included in all customer-related materials. The authority will also disseminate the information through emails to its customers.

“In line with the vision of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to establish the emirate as the globally -preferred hub of finance, business and tourism, the Dewa relentlessly works to optimise electricity and water services to achieve higher levels of success. The Customer Care and Emergency Call Centre is a vital element in our efforts to achieve efficient management practices, and our ultimate offering of expertise to provide the most reliable and quality services to our customers,” said Saeed Mohammed Al Tayer, MD and CEO of Dewa.

“We are keen to raise awareness about the Customer Care and Emergency Call Centre to showcase Dewa’s commitment to the areas of customer relations and satisfaction. It is also important to inform our customers about the difference between the two contact numbers and make them know which number to call for any particular service to save them time in reaching the correct point of contact as convenient as possible,” said Amal Al Suwaidi, Vice-President of Customer Relations at the Dewa.

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